The priority of the ISAP is to provide service to clients who are Permanent Residents regardless of how long they have been in Canada and as long as they do not hold Canadian Citizenship. It is also available to Convention Refugees; to individuals allowed to remain in Canada while awaiting Permanent Resident status but subject to admissibility assessment;

Temporary Residents working in Canada with a work permit under the Live-In Caregiver Program; and Foreign Domestic Workers applying for status. As immigrants require more settlement needs in the first years of immigration, these are an overview of services provided:

Clients can access information and referral, translation of immigration and employment related documents, form filling and employment service. Clients are offered para-counseling to help them cope with problems of everyday living, introduction to the local community and information regarding their rights.

Under the ISAP umbrella, these additional services can be accessed:

The Immigrant Settlement and Adaptation Program (ISAP) facilitates the adaptation, settlement and integration of newcomers to Canada so that they become participating Canadian citizens as quickly as possible through bridging services of an economic and social nature. To assist in this process, ISAP funds the delivery of direct services such as:

  • Assistance in accessing health services and related referrals
  • Accessing education, whether  grade schools or higher education
  • English language classes referrals
  • Translation and interpretation services
  • Orientations and information workshops
  • Referrals regarding government services, including social assistance
  • Assistance in filing forms for social insurance numbers, driver’s licensing, child tax benefit, etc.
  • Assistance in completing Citizenship & Immigration forms, Sponsorship applications, etc.
  • Referral to lawyers, legal aid, doctors, etc.
  • Employment sector specific information sessions
  • Para-professional counseling services to individuals, families and youth
  • Youth at risk para-professional counseling
  • Special Needs Assessment/ Determination, and other services to assist the newcomers in Canada.

The aim of the ISAP program is to help immigrants adjust to the Canadian way of living, while the program is designed primarily to meet the needs of newly arrived immigrants, eligible recipients may receive ISAP services at any time after their arrival in Canada up to the time they become Canadian Citizens.