Join Our Team!
Dixie Bloor Neighbourhood Centre is an accredited, non-profit, community based agency established in 1988. We continue to be a great place to work for those looking to contribute to the continued health, independence and happiness of our families in Mississauga. We are fulfilling our mission in our neighbourhood through a blend of sound management, strong governance, and a persistent dedication to achieving results. We are committed to making the work experience rewarding for all employees by offering a competitive salary and benefits package, career development through various work experiences, training opportunities, fundraising and volunteer work
Competitive Salary
We offer competitive compensation that matches or exceeds industry averages for the charitable sector.
Benefits Package
Our comprehensive benefits package offers 100% employer contribution, protecting your salary for what’s most important.
Career Development
We support the career development of all staff through diverse work experiences, training, fundraising activities, and volunteer opportunities
Our values & why you should work here
We serve all family members and offer a variety of services to help families and individuals, so our careers include employment counsellors, childcare and English teachers, senior support, early years and youth facilitators and supports for newcomers to Canada. Our team is knowledgeable, creative and resourceful and we work together to find the best solution. If you are the type of person who finds energy working with passionate people, check out our job section. Join us in shaping the success of families in Mississauga.
Our current postings
Interested applications for any of our job postings should submit a resume and cover letter with the reference number (as outlined in the posting) in the subject line of the email. We thank all applicants but only those selected for an interview will be contacted. Dixie Bloor Neighbourhood Centre is an equal opportunity employer.
Jobs at DBNC
REPORTS TO: Program Manager
WORK HOURS: 35 hours per week (in-person)
JOB TYPE: 1 year
RATE OF PAY: $25 per hour
DEI STATEMENT:
We uphold and advance principles of diversity, equity and inclusion across the organization – every individual that engages with DBNC feels that their diverse perspectives, experiences and cultures are valued. Safe spaces and opportunities are created for all to voice their thoughts respectfully, to learn and develop a deeper understanding of one another.
Reporting to the Program Associate Managers, The Information & Referral Specialist serves as the first point of contact for all clients accessing the organization’s services. This role integrates information and referral, and intake functions to provide a seamless, client-centered experience for newcomers.
The Information and Referral Specialist ensures that clients are welcomed with professionalism and empathy, their needs are accurately assessed, and they are efficiently connected to appropriate internal programs and external community resources.
- Serve as the first point of contact for all clients (in-person, phone, virtual) ensuring a welcoming and inclusive primary engagement
- Manage client flow, appointments, and general inquiries
- Provide accurate information about DBNC programs, services, and eligibility criteria
- Maintain current knowledge of local resources (housing, employment, legal, health, language training)
- Conduct Intake, Identify client’s individual needs and assets (skills, abilities, and life experiences), provide cultural and linguistic support, complete and update client profiles in CRM.
- Determine client eligibility for services in accordance with funder guidelines and programs
- Provide resources and services, including referrals to internal and external programs based on client needs
- Conduct Follow-up and outcomes on referrals provided.
- Assist clients in understanding and integrating into Canadian society
- Act as an advocate for individuals and families.
- Provide assistance with forms, registrations and access to services in regards to IRCC, Service Ontario, Service Canada, Regional, etc.
- Ensure thorough understanding of the processes and guidelines for all applications
- Provide feedback on service gaps, client trends, and front-line challenges
- Facilitate/conduct group information sessions for newcomers on community services and settlement related topics on a regular basis as per the needs of the clients.
- Identify urgent or high-risk situations and escalate appropriately
- Schedule clients with appropriate programs or settlement counsellors
- Interpret for clients in accessing services where language is a barrier
- Coordinate closely with program staff to ensure smooth client transitions
- Participate in team meetings and case discussions as needed.
- Completion of post-secondary education: diploma or degree in Social Work, Micro Credentials in Settlement or a related field or a combination of education, training and experience deemed to be equivalent.
- Minimum 1-2 years of relevant experience in settlement work or community work.
- Effective English language communication skills both oral and written with effective interpersonal and problem-solving skills.
- Great organizational skills, ability to multi-task while maintaining a high level of accuracy in data collection, and time management.
- Proficient computer skills in Windows, MS Office, Email, internet and virtual platforms like Teams, Zoom, WebEx.
- Experience in database, preferably client relationship management (CRM).
- Knowledge of fire evacuation and lockdown procedures.
- Knowledge of non-profit sector and issues affecting newcomers.
- Cultural sensitivity, mature judgment, and good conflict resolution skills.
- Knowledge of federal and provincial identity documents with their application processes
- Knowledge of financial support (OW, ODSP, OAS, CPP, EI, etc.)
- Extensive knowledge of the immigration system and services available to assist newcomers
- Additional language/s is an asset.
- Driver’s license and access to a vehicle (an asset)
Interested applicants should submit a resume quoting reference number: 026-021 by May 29th, 2026
[email protected], [email protected],[email protected]
OR mail at
Dixie Bloor Neighbourhood Centre
3650 Dixie Rd. Suite 103, Mississauga, ON L4Y 3V9
REPORTS TO: Youth Manager & Risk Management Officer
WORK HOURS:25 hours/week (in-person)
JOB TYPE: Fixed-term contract (June 15, 2026 – March 30, 2027)
RATE OF PAY: $25 per hour
DEI STATEMENT:
We uphold and advance principles of diversity, equity and inclusion across the organization – every individual that engages with DBNC feels that their diverse perspectives, experiences and cultures are valued. Safe spaces and opportunities are created for all to voice their thoughts respectfully, to learn and develop a deeper understanding of one another.
The NYCE Facilitator is responsible for leading the day-to-day administrative duties associated with our Newcomer Youth Community Engagement program (NYCE), and will be the first point of contact for colleagues, clients, and community stakeholders who contact the NYCE program. In addition, they will work with other NYCE Facilitators to develop, coordinate, implement, and facilitate activities used to support newcomer youth by engaging them in a variety of workshops, training sessions, and community engagement opportunities. These activities provide newcomer youth with a continuum of services to support their settlement, education, health, wellness, and social integration.
- Perform data entry duties into database system (CRM) including participant and volunteer registration, attendance, daily activity reports, and monthly reports on activities, deliverables, and outlined targets.
- Monitor the NYCE program email account regularly, responding to inquiries in a timely manner.
- Assist with the planning, coordination, and execution of creative programs, initiatives, and activities, including workshops, trainings, presentations, community service endeavors, trips, and excursions to engage newcomer youth in a balanced mix of educational, social, inclusive, and integrative ways.
- Facilitate activities to support newcomer youth in identifying and articulating needs, interests, community strengths, and gaps in available resources.
- Provide opportunities for youth to be challenged cognitively and emotionally in a safe, positive, and supporting environment.
- Take advantage of spontaneous learning and development opportunities in everyday situations using positive interaction and proactive intervention.
- Model emotional maturity, respect, empathy, humility, and sensitivity when interacting with youth and families who require assistance, mindful support, or are from culturally diverse populations.
- Facilitate newcomer youth’s recognition and respect of the cultural background, values, and behaviors of their peers.
- Create opportunities to increase community belonging and inclusivity through a DEI approach.
- Work with the Outreach team to coordinate program and activity awareness social media posts
- Utilize various engagement methods alongside a collaborative, interdisciplinary team (SWIS, Settlement, Employment, LINC, etc.) to maximize community outreach, program participation, and program retention.
- Develop and maintain partnerships with youth-serving organizations, collaboratively programming for newcomer and marginalized youth, and proactively assist in life skills development.
- Facilitate school visits by leading workshops, presentations, activities, and engagement opportunities for newcomer youth.
- Attend and support outreach events within the community to promote the NYCE program, strengthen community connections, and increase youth engagement and participation.
- Complete other duties and activities as assigned by the Youth Services Manager and Executive Director.
- Post-secondary education with, or actively pursuing a Certificate, Diploma or Degree in Child Youth Care, Social Service Worker, Community Development, a related Human Services program, or related experience in a relevant field.
- Knowledge and understanding of the settlement sector, the refugee experience, and the strengths, barriers, and challenges of newcomer youth.
- Fluent in both English and an addition language considered a strong asset, demonstrating effective communication skills, both oral and written.
- Demonstrated experience working directly with youth and families from an equitable, anti-oppressive framework from various cultural, ethnic, social-economic, and developmental backgrounds.
- Excellent communicator with the proven ability to interact, form lasting relationships with, and gain trust of colleagues and clients at all levels.
- Proven ability to advocate for and mentor youth to encourage social inclusion and reduce unhealthy behavior using harm reduction principles.
- Experience in youth program design, development, implementation and administration.
- Able to manage crises and emergency situations with critical thinking skills, de-escalate and manage and resolve conflict effectively, and solve problems creatively.
- Excellent time management, project management, and organizational skills; able to manage multiple responsibilities and meet deadlines while maintaining a high level of administrative accuracy.
- Able to work non-standard hours, usually 1:30 pm to 7:00 pm, as required for a total of 25 hours per week with some flexibility required.
- Proficient in Microsoft Office applications, Internet use, and digital media/design tools such as Canva.
- Standard First Aid, CPR-C, AED, and ASIST, and Food Handlers certificates considered assets.
Interested applicants should submit a resume quoting reference number: 026-030 by May 29th, 2026
[email protected],[email protected]
OR mail at
Dixie Bloor Neighbourhood Centre
3650 Dixie Rd. Suite 103, Mississauga, ON L4Y 3V9