Newcomer Programs

Notice: For clients of all Newcomer Programs. Please ensure that you bring proper identification (PR Card, Landing Papers, Citizenship Cards) upon your initial visit to Our centre.

Walk-in clients are welcome
To improve our services and better help you, we recommend that you book an appointment.

Our goal is to facilitate a smooth integration for newcomers of all ages to support their full participation in all aspects of life in Canada. For more details, please contact us at 905-629-1873 or email us at

We provide a full range of services and speak:


At our main office at 3650 Dixie Rd. we provide information on:

  • Life in Canada and Ontario
  • Education
  • Applying for Children tax benefits, health card and driving license
  • Finding a physician
  • Rights and responsibilities
  • Maintaining permanent residence in Canada
  • How to acquire Canadian citizenship
  • Invitation letters to invite family members for a visit to Canada
  • Referrals to other service providers and government agencies in the area
  • Translation of  documents to English
  • Attestation of documents and affidavits
  • Interpretation assistance when dealing with other service providers
  • Referrals to legal aid
  • Specialized services for youth and clients with disabilities or special needs

Seniors: Group sessions in Hindi/Punjabi/Urdu, Chinese, Vietnamese, Tamil, Polish. Phone 905 276 6392 and ask for Wendy.

Youth ages 16-24: Life skills workshops to inform newcomer youth on the education system, healthcare, and Canadian culture. There are opportunities to take part in sports and other recreational activities, volunteer as well as learn job skills through our relationships with Boston Pizza and Eastside Mario’s.

Family Reunification:

A Canadian citizen or a permanent resident of Canada can sponsor a spouse, common-law partner, conjugal partner, dependent child (including adopted child) or other eligible relative (such as parents or grandparents). The sponsorship process looks easy but can be time consuming and frustrating and must be supported by documents. We assess the eligibility to sponsor a relative under ‘family class’, assist in filling the sponsorship and immigration forms, review supporting documents and explain the effects of sponsorship breakdown. Sponsorship involves successful settlement and integration into society.

Disability Support Services:

We provide information, referrals, support and advocacy for those with any kind of disability, walking, talking, seeing, hearing, development, learning, physical or mental illnesses or injuries, or troubling thoughts or feelings. The services include:

  • Information about rights; what to do when there is a health problem; services, equipment and supports available; academic, volunteer, employment placement and tools; palliative care; healthcare; affordable housing; government support and financial planning options; wills and estate planning.
  • Referrals to services in the community; English classes; special needs childcare, school placement; medical, rehabilitation and respite services
  • Assistance finding and advocating for services; applying for benefits and government support; interpretation/translation of documents; understanding and completing forms.
    • Solution focused counselling related to adapting to Canada; feelings that “something is wrong” with your health; a new diagnosis; changes in symptoms; how to live well and work in the community;
    • Workshops on applying for social assistance; navigating the healthcare system; immigration; community programs; self advocacy etc.
    • Partnership Clinics.
crisis counselling
service canada pension clinics
free legal clinic

For other upcoming events and seminars please see the main calendar